I ordered a premium pack – South Ultra HD pack – 5950 Rs 7 days back through online.
This is the timeline of incident :
17th – ordered the pack. 18th – received a notification about my package [Took one day to confirm ]. 19th – CC(Customer Care) called me and said the details of the pack and customer ID was generated. 20th – Nothing happened. 21th – Evening around 4:45 i got a call asking ” Has the installation has been done ?” . i said “no” and he told he will check and call back immediately – Didnt call me. 22nd – Called me again at the same time and asked the same question. He said the same reason .. but luckily he arranged someone to come for installation . Nearest dealer (about 100km ) called me and said they will come on Sunday for installation . LOL 23th- As expected , none showed and the dealer phone was switched off . How comfortable ? 24th – Called the same dealer and asked whether they will come today ? To my suprise , they said “What ? No, sir , we wont come” , I replied that “sir you only gave a call and confirmed that you will be sending your guys on sunday” , He then replied “No sir , we wont come to install and if you want, you can call to delhi CC(from where i got call at the evening) and ask them to install themselves” . WTF ?I tried CC and no use. They kept stonewalling and was cutting my calls in between. One CC guy gave me another dealers ph,no and asked me to ask them for installation, Really ? WTF AIRTEL ? Customers now have to arrange themselves for installation ? I asked them the same thing , but was cut short again. I called them and to my great suprise , that guy seems to have left airtel dealership long time back.lucky for him. He was generous enough to give me a district officer no . I called him and he said he doesnt deal with online purchases and gave me another Ph.no. This time the guy spoke clearly and put me on a conference call with the same dealer who denied to install for me . He took my ph.no and address again and said , he will CONTACT me for installation . Its almost 8 hours or so , still havent got a single call from them..
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In this whole issue , the CC no 12150 is a F()cking joke.. it doesnt work !! and 12148 wont even listen to you ,as they are booking dept , really ? atleeast have the courtesy to direct me to concerned dept instead of ending the call abruptly .Dint forget you were the guys who gave all the sweet talks while asking for new connection.
Airtel customer care DTH HD
Dealers seems to take least interest if you purchase from online. They seem to loose commission. Backend service in Airtel is F()cking joke.. no one knows what the hell is happening.
And one more thing , airtel automated CC doesnt even recognize English language selection , it keeps on redirecting me to Hindi CC (15 times or so… )
Since i will be going out and will be returning back few days later , the installation process will be postponed , also since its diwali , no one will come for installation. But if the installation is not done by this week end , i am going to annoy the nodal officer ,every 1 hour and if that becomes fruitless , I will be cancelling my order and moving to TS HD.
I still dont know what will happen if something goes broke after some time.
Airtel has its PAge on Facebook ans its no wonder people are taking thier grievance to the direct page itself.. Instead of praises all we see is , well take a look for yourself…
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Airtel was once a company which stood for quality and excellent service .. but now with its Fair Usage Policy and unwanted self activating worthless services , It has become a laughing stock among service providers . and people are just waiting for the “Number Portability ” to come alive to show thier hatred by migrating to better services.. atleast one which doesnt suck as much as airtel.
This world is becoming more of a monetary minded and people go to a greater extend to acquire money. This happened yesterday to my friend’s friend. I wanted to post all details and put them(crooks) to spotlight , but my friend didn’t want it and asked me to not to mention any names or company name. Let it be that way.
My friends friend was nearly con`d ..
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He is in foreign now and he worked in a reputed company and used a CUG sim from a network.. And as we know CUG are post-paid.
My friend got a call from a lady saying that she is from Customs and my friend’s friend got a parcel and wanted someone to pick it up. Since my friend was busy, he directed that lady to call that friends girlfriend. She got a call, but this time it was from a guy who said he is from the network from which he got CUG. That GUY told her that he had around 4,000 Rs outstanding and since he is not in India right now and payment is pending for months now, if they failed to pay, that GUY said that the Network would file a case against him. Fearing this, she had no other option but to arrange for money and agreed to meet that guy. She went with her friend, but couldn’t get enough money, in the meanwhile , she called him in foreign and he said to arrange some money and get him out of the problem.. Who would want a case against them? Particularly when he is in foreign.
So she went with her friend, and met this guy. He showed the ID card from that Network Company, but good thing is , she was able to see that the ID CARD was expired . It could be forged or the guy could be an ex-employee of that network. She said that she didn’t have enough money and just Rs 1,500/-with her…Guy was so desperate, he agreed to take whatever money she had, But she was really rational and took immediate decision to place call to the customer care centre of that network, and they said that no network personal were asked to collect money in person… so she decided to pay the money in one of the network outlets.. Somehow managing to escape from this GUY.
And we have not yet heard from that GUY or that LADY.
All I can get from this incident is, currently I think ex-employee from these network or the ones who are working there itself are utilising the Unpaid bills which network are neglecting because pursuing this unpaid bills is making it costlier than that bill itself. So that is where these crooks come in ..
They utilise these database within the network and pursue them in person and blackmailing them with court cases.
This is a really a scary and dangerous type of fraud being carried out… so just keep a watch.. If you are unsure, call the main call centre and enquire directly and if they still insist on court case, don’t be afraid to say “Go on, file a case …” , provided you don’t have any outstanding bills…
Wishing everyone again for very prosperous Happy New Year.
Last three days were so much fun , Its was soo joyous that I am making a entry in this blog. With my lovely Black beauty with me , just for a week though , its been a joyous , fun filled days starting with Kaaviya`s Reception and days following it.
Not going to go into particulars , but it was fun to the core and enjoyed every second…
Just wanted to make a entry thats all , just a reminder ….
See you all next on my Part II of the “A ride into future”…..
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